Terms of Use

General Information

These terms and conditions outline the rules and regulations for the use of services regarding Super Izzy, the period tracking and pill reminder chatbot on Facebook Messenger from Smart Health UG (Akazienstraße 3A, 10823 Berlin, Germany).

By accessing this website or the chatbot (bot) Super Izzy, you accept these terms and conditions in full. Do not continue to use our services if you do not accept all of the terms and conditions stated on this page. The Company does not and will not grant you any right to access or browse or to use our services without your willingness and ability to be bound by all of the terms and condition of this agreement.

If the company believes that you are making unauthorized use of the bot or that you are in violation of these terms, it may suspend or terminate your access to the services without any notice. This may result in a loss of your data.

Terms of Use

  1. By accepting these terms and using the bot, you represent that you are at least 13 years old. If you are under 18 and/or have not reached the age of maturity according to your country’s law, your parent or legal guardian must accept these terms on your behalf.
  2. You may use the bot for the sole purpose of interacting with the service provided by the Company on the platform. The company reserves all other rights. The chatbot Izzy does not provide medical advice. This chatbot should not be used in medical emergencies and does not support emergency calls.
  3. The following restrictions apply to you when using our services and/or bot:

    You may not modify, reverse engineer or otherwise alter the bot (except to the extent this is authorized by applicable law notwithstanding this limitation). You may not use the bot in any way prohibited by law, regulation, governmental order or decree; you may not use the bot to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others; you may not use the bot to engage in activity that is false or misleading or that is harmful to you, others (including children), or the bot (e.g., transmitting viruses, communicating hate speech, or advocating violence against others); you may not use the bot to share inappropriate content, advertising, spam, spyware or malware; you may not use the bot to gain (or attempt to gain) unauthorized access to any service, data, account or network by any means, you may not infringe upon the rights of others; You may not use the bot anywhere other than the platform where it is made it available, unless the Company explicitly enabled such uses.

  4. Warranty:
    1. You represent and warrant that, when using our services, you will obey the law and respect the intellectual property rights of others. Your use of the Services is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property generally.
    2. You agree not to upload, post, transmit, display, perform or distribute any content, information or other materials in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights, or rights or publicity or privacy, or in violation of any applicable law or regulation.
    1. “User Content” is any content, materials or information (including without limitation, any text, information, graphics, messages, photos, images, information contributed to our database and works of authorship kind), data, questions, comments, suggestions or other content, that you upload, send, email, display, perform, distribute, post or otherwise transmit to us, at our request or on your own, on, or through the Services (such as messages), whether in connection with your use of the Services or through the use of any Third Party Websites or Third Party Services or otherwise, and whether publicly posted or privately transmitted.
    2. You grant every right to the Company to use any content and data that you submit via the bot as necessary for the Company to provide its service to you. This data may be used for commercial purposes.
    3. You grant the Company, its directors, officers, employees, agents, affiliates, representatives, service providers, partners, sublicensees, successors and assigns a royalty-free, perpetual, irrevocable, sublicensable, assignable, non-exclusive right (including any moral rights) and license (as well as consent) to use, license, reproduce, modify, adapt, publish, translate, transmit, edit, reformat, create derivative works from, distribute, derive revenue or other remuneration from, communicate to the public, perform, display and otherwise use any User Content (in whole or in part without the use of your name) worldwide and/or to incorporate the User Content in other works in any form, media, or technology now known or later developed, for the full term of any copyrights, trademarks and other intellectual and proprietary rights (collectively, the “Rights”) that may exist in such User Content.
    4. You hereby represent and warrant that you own all rights, title and interest in and to User Content or are otherwise authorized to grant the rights provided to the Company under this section. You also warrant that, to the extent you are not the exclusive holder of all Rights in a User Content, any third party holder of any Rights, including moral rights in such User Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You further acknowledge that we and our successors and assigns shall be entitled to unrestricted use of the User Content for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the User Content. Subject to the foregoing, the owner of a User Content placed on the Services retains any and all Rights that may exist in such User Content. Except as provided in our Privacy Policy, none of the User Content shall be subject to any obligation of confidence on our part, and you agree to waive, and hereby waive, any claims arising from or relating to the exercise by the company of the rights granted under this section. You will not be compensated for any exercise of the license granted under this section.
    5. We are not responsible for maintaining a copy of any material we remove from our Services, and we are not liable for any loss you incur in the event that Content you post or transmit to our Services is removed.
    6. The company reserves the right to (i) remove, suspend, edit or modify any User Content in its sole discretion at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such User Content or if the company is concerned that you may have violated these Terms & Conditions), or for no reason at all and (ii) to remove, suspend or block any User Content. The company also reserves the right to access, read, preserve, and disclose any information as the company reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms & Conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of the Company and its products, its users and the public.
    7. The company disclaim any perceived, implied or actual duty to monitor user content and specifically disclaims any responsibility or liability for the information provided herein. Under no circumstances will the Company be liable in any way for any user content, including, but not limited to errors or omissions in any user content, or for any loss or damage of any incurred as a result of the use of any user content through our services.
    8. The Company stores the conversations in order to improve the services it provides to the users. The data is non-identifiable based on our data storage structure. We only use this data without the User’s personal data and on a statistical level.
  6. The bot may be subject to international technology control or export laws and regulations. You must comply with all domestic and international export laws and regulations that apply to the technology used or supported by the bot.
  7. This agreement and any applicable privacy policy are the entire agreement between you and Smart Health UG.
  8. This agreement describes certain legal rights. You may have other rights under the laws of your state or country. This agreement doesn’t change your rights under the laws of your state or country if the laws of your state or country don’t permit it to do so.
  9. Disclaimer of warranty: The bot and the service accessed via the bot are provided “as is” “with all faults” and “as available”. You bear the risk as to its quality and performance. The company gives no express warranties, guarantees, or conditions in relation to the bot. To the extent permitted under your local laws, the company excludes any implied warranties or conditions, including those of merchantability, fitness for a particular purpose and non-infringement.
  10. Limitation on and exclusion of remedies and damages. To the extent not prohibited by law, if you have any basis for recovering damages, you can recover from the company only direct damages up to the amount you paid for the bot or USD$1.00, whichever is greater. You will not, and waive any right to, seek to recover any other damages, including consequential, lost profits, special, indirect or incidental damages from me. If your local laws impose a warranty, guarantee or condition even though these terms do not, its duration is limited to 30 days from when you begin using the bot. This limitation applies to: a) anything related to the bot or services made available through the bot; and b) claims for breach of contract, warranty, guarantee, or condition; strict liability, negligence, or other tort; violation of a statute or regulation; unjust enrichment; or under any other theory; all to the extent permitted by applicable law. This limitation applies even if: a) this remedy doesn’t fully compensate you for any losses; or b)I knew or should have known about the possibility of the damages.

Smart Health UG uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the site. Although Smart Health UG owns the code, databases, and all rights to the Izzy application, you retain all rights to your data.

Privacy Policy

General Information

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The individual personal information we collect is used to improve the content of our Web pages and services and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  • We transfer information about you if Smart Health UG is acquired by or merged with another company. In this event, Smart Health UG will notify you before information about you is transferred and becomes subject to a different privacy policy.

We do reserve the right to share or sell aggregate data or analysis derived from said data such as trends and insights about groups of people.

Personal Data

We collect and store the following personal information on you. We do this in order to run the services we offer to you. Without these we couldn’t carry out the service you are using.

  • Facebook ID - The ID Facebook assigns to each of their users. We need to to determine attribution and to identify you on our platform.
  • Super Izzy ID (UUID) - We assign a randomly generated ID to every user as well that helps us give users who deleted the bot but came back a better experience.
  • Time zone - We need this to make sure your reminders are delivered at the time you wish them at. We also use this to tailor notification times so they don’t coincide with your sleep time.
  • Cycle and period length - We need this to offer you our period tracking feature.
  • Pill reminder status and time - We need this to offer you our contraceptive pill reminder feature.
  • Locale (language and country) - We need this to give you a personalized experience.
  • Gender - We need this for analytical purposes.

Data Processing Partners

We will disclose the data we collect from you to certain third parties who use personal data in delivering their services to us, they use data securely and confidentially and under strict contractual controls in accordance with data protection laws and enforced by the Company.

We send personal data to the following sets of data processors in order to perform our services:

Cloud storage providers

  • This is in order to safely and securely store your data;
  • Smart Health UG uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the site. Although Smart Health UG owns the code, databases, and all rights to the Super Izzy application, you retain all rights to your data.

Advertisers and analytics providers

  • If we decide to engage advertisers to promote our products and services, the advertisers and their advertising networks may require anonymised personal data to serve relevant adverts to you and others. We will never disclose identifiable information about individuals to advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help our advertising partners provide a tailored and targeted campaign, relevant for a sub-section of our users (for example, women in Paris). In some instances we may use personal data we have collected from you to enable our advertising partners to display their advertisement to their target audience;
  • We also use analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • Partners include Facebook Ads and Analytics, Google AdWords and Analytics and Mailchimp.

Your Legal Rights

You have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you. If you require this, then please reach out to us by writing to info@medilad.com.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please reach out to us by writing to info@medilad.com.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data. This is in situations where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Please note that any requests in relation to the restriction of the processing of your data means that we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel your use of Super Izzy Services but we will notify you if this is the case at the time.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you require this then please reach out to our support team via the in-App chat function.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide Super Izzy Services to you. We will advise you if this is the case at the time you withdraw your consent.


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel your use of Super Izzy Services but we will notify you if this is the case at the time.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile phone if you agree. Cookies contain information that is transferred to your computer's hard drive. We use session cookies which are cookies which expire once you close your web browser.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and enter into transactions.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics cookies.
  • Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit this site. For more information on Google Analytics, please click here.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


Smart Health UG may periodically update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site or in the conversation flow of our bot. Further use of our services may require you to accept the updated terms and services.


The material on this site or by Super Izzy is provided for informational purposes only and is not medical advice. Never delay or disregard seeking professional medical advice from your doctor or other qualified healthcare provider based on a chatbot’s or website’s content. Information obtained by our chatbot are not exhaustive and do not cover all diseases, ailments, physical conditions or their treatment. You should always speak with your doctor before you start, stop, or change any prescribed part of your care plan or treatment. Visiting a website or talking to our bot it is never a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider. If you think you may have a medical emergency, call your doctor immediately.


All questions relating to data and your privacy are welcomed and should be addressed to our support team. If you have any questions, comments or requests regarding this privacy policy then please write to us at: info@medilad.com